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| Home > Services >Live Web Chat Support |
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| What is Live Chat Service ? |
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| Live chat is a powerful tool that any online selling company can use for their website to increase sales and improve customer satisfaction. You can convert 50% of your website visitors by closely monitoring them and convert them to prospects. Excite your website visitors in a new way of purchasing your company products and build real relationships with your customers. |
| Chat types and Initiation: |
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Visitor initiated Chat from Website / Email |
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Pro Active Chat/Invite Visitor to Chat |
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Force Chat |
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| Application of Live Web Chat: |
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1. Customer Support |
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Customer Services |
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Product Knowledge |
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Lead Generation |
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Technical Support |
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During and after order processing |
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2. Order Processing |
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Ordering Assistance |
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Order Verification |
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Order fulfillment |
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Billing Queries |
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| Netstar Live Chat Support benefits for your Online Sales: |
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Increase your online revenues by converting your visitors traffic to a good conversion ratio of sales |
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Shorten the sales cycle with customers instantly with Instant live chat support |
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Win customer loyalty and build confidence and trust with your customers by showing them that a live representative always assisting your website visitors |
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| Netstar Live Chat Support benefits for your Online Support: |
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A single Live chat license would decrease your personnel (Human Resource) costs with the advantage of One operator can easily handle multiple live chats at the same time.
E.g. A single user can handle 8 customer chats simultaneously |
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Increase your customer satisfaction and experience to you and loyalty. Give your customers instant live help and provide immediate answers to their questions. |
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Decrease and Lower your phone bill. Save money be deflecting your Toll free calls to live chat and promote more traffic to your website. |
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| Advantages of Live web chat Services to your Customers: |
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Provides 24 X 7, 365 days support even in holidays |
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Support your customers when they need it |
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Customers queries and issues can be resolved immediately by our chat agents, unlike email or voice chat to give them a ticket number and follow up next day |
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Well experienced internet staff probe the client so buy more products and explain them offers |
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Customer will not spent time on wasting the required product and the budget |
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| Other Advantages of Live web chat: |
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You can concentrate other division of your marketing and sales |
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You can get immediate information for potential customers |
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Every customer email and details would be collected, which can be used for Lead generation or for email marketing |
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Can identify the geography wise prospect customers and can provide offers and discounts |
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| Net Star Live Chat Services Include the following Features: |
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Unlimited Simultaneous chats |
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Secure SSL based Chat |
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Canned Response Manager |
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Push Images, Links, Pages, Proactive Messages |
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Ability to chat in multiple languages |
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Emotions |
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Leave a message when offline |
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| Activity Monitor |
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Real-Time Site Activity Monitor |
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Monitor 1000's of visitors simultaneously |
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Visitor History |
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Visitor Browser Type, Country, Browsing history |
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Visitor Time spent per page |
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| Reporting and Analysis |
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Chat Satisfaction Survey |
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Retrieve/Search Chat Transcripts |
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Detailed Reporting and Statistics |
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Live Chat Software: We have expertise and good experience in using all types of live chat support software´s available in the market, depending on the clients requirement and the volume of the business we recommend the right software.
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| Why Netstar BPO Live Chat Service? |
Many online selling companies and e-retail companies outsourcing customer service to Netstar which not only eliminates challenges associated with your staffing schedules for 24 hour per day , but it also provides all the benefits associated lower overhead costs and enhanced customer satisfaction.
We are a full-service state-of-the-art center, providing sales, support, technical support, reservation services, via live web site chat, email, helpdesk and or voice services.
Contact today to start your Free pilot project to convert your visitors and get more sales. Contact mohan.krishna@netstarbpo.com or info@netstarbpo.com. Call us at +1 773 840 0710 |
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